Overview
What is Axcient x360Recover?
Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into…
Great Product!
You Can Rely On Axcient x360Recover!
Axcient x360 is a dependable and easy to use service
This type of backup helps us recover …
Fast and reliable Data Protection!
It helps me to recover all data and programs …
TrustRadius Insights
Axcient x360Recover Backup solutions superior to others
User Axcient x360Recover to sleep well at night
Solid Reliable product.
Great Backup Software
Happily using for a while
Bryant PC Review
The Axcient x360Recover is a good solution for IT data backup and recovery.
Axcient a great choice for a backup solution
Best backup solution on the market
We also use the solution internally to …
Axcient x360
Awards
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Popular Features
- Flexible deployment (35)8.989%
- Snapshots (35)8.787%
- Instant recovery (35)8.181%
- Management dashboard (35)7.979%
Reviewer Pros & Cons
Pricing
What is Axcient x360Recover?
Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console…
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Veeam Data Platform?
Veeam’s® premier product, Veeam Backup & Replication™, delivers availability for all cloud, virtual, Kubernetes and physical workloads. Through a management console, the software provides backup, archival, recovery and replication capabilities.
What is Veeam Backup for Azure?
Veeam® Backup for Azure delivers native, policy-based protection for reliable recovery from accidental deletion, ransomware and other data loss scenarios. With an API-first approach, immutable backups and full- and file-level restores ensure resilient protection that’s easy and cost-optimized,…
Features
Data Center Backup
Data center backup tools send data to a secure storage location after encryption and de-duplication
- 8.3Universal recovery(32) Ratings
Universal recovery is the ability to restore backups to any machine regardless of the platform
- 8.1Instant recovery(35) Ratings
Instant recovery is the ability to restore operations very rapidly
- 8.5Recovery verification(33) Ratings
Recovery verification is automated testing and verification of backups
- 8.5Business application protection(33) Ratings
Protection of all applications running in the data center
- 8.1Multiple backup destinations(30) Ratings
Multiple backup destinations is the ability to backup data to more than one location
- 8.5Incremental backup identification(34) Ratings
Incremental backup identification is the ability to identify incremental changes since last backup
- 8.8Backup to the cloud(34) Ratings
Ability to store and back up data to the cloud
- 8.1Deduplication and file compression(30) Ratings
Integrated deduplication and compression capabilities
- 8.7Snapshots(35) Ratings
Ability to take regular snapshots to ensure that Recovery Point Objective (RPO) is met
- 8.9Flexible deployment(35) Ratings
Deployment on any servers with full support for all applications being used
- 7.9Management dashboard(35) Ratings
Web-based dashboard allowing configuration and monitoring of all backups
- 7.8Platform support(35) Ratings
Product supports multiple operating systems and applications
- 8.4Retention options(34) Ratings
Provision of best-practice and customizable retention policies with reporting
- 8.6Encryption(33) Ratings
Data encryption to ensure that data is safe while being backed-up
Enterprise Backup
Enterprise backup solutions are implemented by IT professionals to automatically and safely backup data hosted on a range of systems (including cloud-native workloads, servers, databases, laptops and mobile devices) to external cloud storage.
- 8.7Continuous data protection(26) Ratings
Data is backed up every time a change is made, and the system can be restored to any previous saved version
- 8.8Replication(30) Ratings
Exact copies of the system are created and can be restored
- 7.8Operational reporting and analytics(30) Ratings
The product provides insights and analytics to help keep data secure
- 8Malware protection(23) Ratings
Data is protected in the event of a malware attack
- 8.7Multi-location capabilities(29) Ratings
The product be deployed and managed across multiple separate locations
- 8.7Ransomware Recovery(4) Ratings
The ability to recovery data in a timely manner after a ransomware attack
Disaster Recovery
Features related to planning, configuring, testing, and executing disaster recovery strategies.
- 8.4Disaster Recovery Planning(31) Ratings
Product includes questionnaires, charts, models, or other tools to assist with disaster recovery planning.
- 7.8Hot Sites(26) Ratings
Product can be used to set up active remote sites that are prepared to take over workloads in case of primary site failure.
- 8.2Disaster Recovery Testing(34) Ratings
Product can run or schedule tests of disaster recovery workflows without impacting production operations.
- 7.6Automated Disaster Recovery(28) Ratings
Product supports automated failover and other disaster recovery workflows that can be triggered manually or programmatically.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Axcient x360Recover?
Axcient x360Recover Features
- Supported: AirGap
- Supported: AutoVerify
- Supported: Local Cache
- Supported: Virtual Office
- Supported: Flat-fee Pooled Data Storage and Secure Long-term Retention
Axcient x360Recover Integrations
Axcient x360Recover Competitors
Axcient x360Recover Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(106)Community Insights
- Business Problems Solved
- Recommendations
Axcient x360Recover has been widely used by organizations and managed services providers, or MSPs, for various backup and disaster recovery purposes. Users have deployed Axcient appliances to their clients, offering file retention and easy restoration, ensuring data is backed up and safe from threats. MSPs rely on Axcient x360Recover to provide backup and disaster recovery solutions, safeguarding clients from Ransomware viruses and enabling virtualizations during server downtime. The software also supports clients' continuity with cloud backups, offering multiple backup and replication options while shortening the mean time to recovery. Users praise Axcient x360Recover for its commitment to product improvement over the years, continually adding new features.
The ease of installation and recovery process of Axcient x360Recover is highly appreciated by users, along with the helpfulness of the support team. Users have found the software invaluable in systems failures, allowing for rapid virtual instances of failed systems. Additionally, Axcient x360Recover is utilized for backup, disaster recovery, continuity, and security goals. The software has shown significant improvements in offsite speed and reliability since version 5.0, enabling users to successfully perform full and virtualization recoveries. Overall, Axcient x360Recover is used by companies, managed IT clients, and MSPs for a range of backup and disaster recovery needs, providing peace of mind and efficient data protection.
Based on user reviews, it is commonly recommended to prioritize the minimum requirements when using local appliances with Axcient x360Recover. It is also advised to explore other similar products and consult with companies that have firsthand experience before making a decision. Taking advantage of the trial period offered by Axcient x360Recover and replibit is suggested for assessing their strengths. Users recommend seeking additional technical support training and exploring the various ways x360Recover can help achieve backup goals. They also advise evaluating the specific system being backed up before selecting Axcient x360Recover and fostering a strong relationship with the vendor for reliable support during any issues. Opting to have the local appliance onsite for recoveries rather than solely relying on direct cloud backup is considered an ideal setup. Users suggest utilizing the one-on-one training sessions to gain comprehensive understanding of the system. Additionally, running a trial to test Axcient x360Recover is recommended, and if consistent space issues arise, considering hardware upgrades might be necessary. Users advise ensuring that security standards are met before finalizing a decision about Axcient x360Recover. Furthermore, replibit is highly regarded for its easy access and dependable backup solutions, with users considering it as the leading backup software that has saved them on multiple occasions. The backup and recovery dashboard in replibit is particularly praised for its ability to quickly identify any issues. Lastly, eFolder is acknowledged as a commendable system that offers good value for money, especially for compliance with data regulations.
Attribute Ratings
Reviews
(1-14 of 14)Axcient x360 is a dependable and easy to use service
This type of backup helps us recover any lost documents, or recover the entire machine if corruption occurs or the hardware fails.
Downtime is very minimal and the cloud GUI is incredibly easy to use.
- Backup scheduling
- Installation
- Online Management
- Onboarding
- Technical Support response
- Additional options for the scheduling
- Local cache settings
- Default retention settings
The direct-to-cloud option is great for workstations, but the size of the backups for servers, it is much easier for restoration/backup times to have a local appliance.
User Axcient x360Recover to sleep well at night
- Backup status reports are well designed and require little management time
- Knowledgeable and personable support staff when you need
- Multi-tenant cloud-based backup management
- Appliance leasing at affordable monthly cost
- Local drive cache when you need quick data restoration without an on-site virtualization appliance
- Client-side backup agent lacks GUI-based configuration
- Licensing portal is a bit non-intuitive
- Appliance repurposing could be simpler
Happily using for a while
- The flexibility to build your own appliances or purchase turnkey ones for different client scopes.
- Easy to contact support and they are generally very helpful.
- Fast recovery for most situations
- In recent years the security measures have made some tasks more difficult or require a support ticket. Understandable but it does take some keys out of our hands
- Axcient x360Recover allows for backup of virtual servers as well as mobile user equipment.
- Scheduling for backups using Axcient x360Recover during non-business hour time-frames is very helpful
- Adjustment of the Axcient x360Recover service for both internet and internal bandwidth usage based on time-frames.
- The management portal for Axcient x360Recover is not the most intuitive, but after going through some training the system makes sense.
Good, not perfect
- Back up files
- Generate backup images for restoration
- Mount and Browse backup directories
- Better user management for Client access
- More reliable bare Metal Recovery process (rarely works)
- More reliable downloads for large files
-Recovering single or groups of files from a backup image.
-Timely Support
-Documentation of most common tasks
Not great:
-Recovering a Windows Backup Image to a new PC, and it actually boots up properly. (Many issues in past)
-Unstable platform (x360Recover tools, browser, etc.)
-Too many management portals (Replibit)
-No MacOS support
Quick and Easy BDR solution with easy deployment process
- Backup of different appliances on a single login portal
- Virtualization of existing backup store points
- Monitor and remediate the issues with backup failures
- Windows, VMware, Hyper-V, and IaaS for multiple use cases
- Last backup time and details error on how to fix them
- Speed of backup store points can be increased while accessing
- Reporting of all devices with last backup successful time
- Setup and configuration is extremely easy.
- The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
- Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
- The system documentation is concise and easy to use.
- The support team is absolutely fantastic.
- It hasn't been a problem for us, but the web management interface might be a little tricky for new or inexperienced technicians that are not very familiar with backup and recovery platforms in general.
Axcient -- a comprehensive disaster recovery solution
- Support - their email support team is top notch. Let me put it this way. I receive an email that a backup failed. I forward to support. I receive the auto-reply in a second and a real response with the hour. They take it from there and fix the issue, run test backups, and confirm with me that the backups are now working properly. Can you ask for more from a support team?
- System upgrades are fully inclusive with your service contract, and they are handled directly by support.
- The device is very stable . It rarely if ever requires a reboot.
- Super easy to run spin-up tests on my virtual servers without affecting the backups - onsite and cloud.
- 24-hour overnight shipping of cloud device if needed/
- Price -- I guess they are in the ballpark of market, I just felt the price was a bit high on startup + ongoing...
- Auto-updates of the client that is deployed. I had to manually update after the system update.
Truth, lies and reverse incremental backups.
- File-level restore speed. Because of the way backup data is stored (most recent backup is stored as a full image, with incrementals available for going back in time), restoring recently lost data is reasonably fast. This is, most often, what we find ourselves needing to do so it's a nice attribute. It's also the inverse of how several competing products store their data.
- Easy to deploy. Getting the units on-site and on-line is plenty easy enough that it can be delegated to the most Jr. Level field tech and they'd be hard pressed to do it wrong. Once the unit has an internet connection, all provisioning can be done remotely - and even then, there isn't much to it.
- We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
- Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
- Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
- Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
- Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
- "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
- "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.
- Image backups - backup your entire server
- File backups - if you run virtual machines just backup the important files
- These are strengths in the even of an outage, or a crash
- The RMC
- The UMC
- Offsite Backups run for weeks - 3+ TB of data
Axcient - Trusted Solution For All Your Backup Needs
- World Class Business Support - We worked very closely with the Axcient Technical Team to address any issues that arise on the appliance or backup jobs
- Innovative Products - We have been a part of the beta track with Axcient for the last year and see early access to new features / products that they offer. This has allowed us to stay ahead of the curve in the competitive times we live in today.
- Solid Products - While dealing with other backup products, we were often left with the sense of 'loneliness' where we had no one to turn to when things went awry. Axcient has always been available when we needed them, even during the middle of the night when a Server went down and a Virtual Machine was required before start of next business day.
- The Interface used to leave something to be desired, but that has changed over the years we've worked with Axcient and now it is easy to see all backup jobs and any warnings that need to be addressed.
- Although there are sometime random failures, likely due to network issues, Axcient support is always willing to help assist with anything we encounter.
- No other issues to note! We love the product and highly recommend it!
Axcient - a love/hate relationship
Our company began using Axcient in 2012. I was brought in from the beginning as bugs were worked out and we created our standard on how to implement the solution. A year later myself and the manager of our Backup dept were flown to Axcient Headquarters to meet the Axcient staff that we worked with every day.
My impression of Axcient is that their solution is heading in the right direction. In the beginning (firmware 3-4) even the basic offsite process took forever and we had to constantly send out DAS devices (Direct Attached Storage) to copy the data from their onsite Linux appliance that all servers backed up data to. Since version 5.0 we have seen significant improvements on offsite speed and version 6.x has been great on onsite/backup copy speed. More improvements are to come that will make this product even better.
They still lack true native VM backup ability like Veeam and therefore every VM acts as it's own server being backed up at the VSS level. Axcient does it's best to keep up with firmware editions but at times they are released prematurely only to find major issues with them. We tend to stay a few versions back. Our company now has a dedicated backup team and Axcient has been our flagship to offer clients.
- Local virtual machine can be launched from the image backups stored locally
- Ability to manage multiple clients/appliances from their RMC (Remote Management Console) is a must for MSPs and Axcient provides this
- Cloud continuity to load up Virtual Machines offsite in the cloud
- Onsite backup speed, it's improving but it is in the works to get better
- Automated firmware updates that work around backups that run
- Ability to manage alerts by template if you are setting up local appliance alerts
Quick Look at Axcient
- Local backups are fast.
- Cloud backups make everyone happy.
- Centralized management console helps keep all of our backup management in one place.
- The sales model has changed several times since we became partners -- it can be confusing to keep current and ensure that our pricing is still accurate and realistic.
- I, personally, am not loving the new model towards "bring your own server."
- Allows for fairly quick restores
- Easy to use web interface
- Painless software upgrades/updates
- Bare metal restores
- The web console could use some speed improvements. It often takes 15-20 minutes just to get a restore started. It also does not seem to play nice with more modern browsers
- The appliances themselves are fairly big and cumbersome. I'd like to see smaller appliances in the future.
We often find that Axcient is not as robust as we would like and often takes way longer from start to finish to restore a file/folder as compared to other solutions.